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You are here: Europe > United Kingdom > Education
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Trainer
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Status:
Full Time
Salary: Negotiable
Job Location: Europe > United Kingdom > Hertfordshire
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Job Description
Trainer - Customer Service Group
Stevenage, Hertfordshire, South East
Salary - Negotiable
We are a recruitment agency and we are currently looking for an experienced Trainer for our STevenage based client to work within their Customer Service Group area
To report to the CSG Functional ILS Manager for welfare and personal development issues and day to day project work to the Project Support Manager
The Trainer will support the Training manager in adopting a blended training solution approach to ensure the most efficient & cost effective approach.
Technical tasks:
Conduct a job analysis to determine the skill levels of the target audience i.e. Operator & Maintainer level.
Conducting a task analysis to determine the skill levels required to operate the new system
Identifying the pre-requisite knowledge and experience that the target audience must have
Perform the training gap by comparing the task analysis and the job analysis
Design training material and identify all training aides and equipment necessary to implement the training solution
Delivering the training course to the target audience
To ensure that the required templates and standards are adhered to
To suggest or recommend improvements to achieve a more effective delivery
Day to day management tasks:
Provide inputs to project progress / design reviews
Final Report containing the Analysis, justifying the recommended training solution
To provide performance metrics for monitoring resource and performance
To offer expert guidance and support in managing the Training strategy.
To support development of robust processes and procedures for the production of Training
To help in the provision of ITT responses, cost estimates and schedules
To provide Training deliverables on time & to budget
To present to internal and external audiences as required
To ensure that the correct and required standards are applied
To use the correct style guides and templates as required
To provide resource support to non-training CSG Support
Functions when required
To ensure that all Training comments are managed, recorded and actioned in a timely manner
To provide Supportability source data to other Support Engineering disciplines when required eg ARM LSA, Tech Manuals.
Qualifications and/or Skills
Essential :
Degree, Diploma or BTEC in a teaching discipline or degree in an engineering discipline.
Proven track record in training analysis, design and delivery for high technology systems.
Or be an experience Armed Forces Trainer with suitable experience.
The ability to liaise and deal with internal and external customers confidently.
A proven track record of managing multiple tasks and the ability to work autonomously within an effective team environment utilising.
Blended Training methodologies - Instructor led Training
(ILT) Web-based Training (WBT). On-Job-Training (OJT),
Simulation Training (ST), Emulation Training (ET)
Desirable:
Be confident & experienced to make work related decisions independently. Comprehensive understanding and ability to interpret and action Training development specifications, standards, methodologies and terminology as required.SATCOM experience, Military communications understanding
Ability to adapt quickly and cope with varying workloads.
Be confident and able to work to given deadlines.
Be a team player and should be able to work autonomously.
Experience in the following would be an advantage: IP Networks, SCOT systems, TT&C, RX & TX Comms.
Successful candidates will be required to be security cleared prior to appointment.
Please visit our website colbernlimitd co uk for more opportunities
Qualifications/Skills
Required
Contact information
Bernie Gough
(Trainer)
01707323444
01707 377866
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Please
note: Applications will not be considered from those candidates who are
not
entitled to work within the UK or the country of the advertised vacancy.
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