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Network Operations Centre Operator See other jobs from Recruit Spain Status: Full Time Salary: excellent Job Location: Europe > Spain > Gibraltar   Job Description Our client is searching for a Network Operations Centre Operator THE ROLE: MAJOR DUTIES AND RESPONSIBILITIES • Required to work shifts patterns (up to 12 hour) within a 24/7 Operations Centre environment • Be the Focal Hub (SPOC) driving fault resolution in the Business • Pro-active monitoring of network devices, servers, systems and applications • Analyse and evaluate data to resolve faults swiftly and precisely • Recognise issues and initiate Escalation procedures ensuring SLA’s are kept • Co-ordination and logging of incidents and problems through full life cycle • Ensure proper handover is carried out with oncoming shift • Conform to corporate and departmental standards regarding all processes including change, release and capacity management • Provide root cause outage and statistical analysis reporting • Interact with group technical teams and third parties to assist with fault resolution • Develop policies and procedural documentation for the department ensuring they are always current • Share knowledge and experience with colleagues THE PERSON: MAJOR DUTIES AND RESPONSIBILITIES • Required to work shifts patterns (up to 12 hour) within a 24/7 Operations Centre environment • Be the Focal Hub (SPOC) driving fault resolution in the Business • Pro-active monitoring of network devices, servers, systems and applications • Analyse and evaluate data to resolve faults swiftly and precisely • Recognise issues and initiate Escalation procedures ensuring SLA’s are kept • Co-ordination and logging of incidents and problems through full life cycle • Ensure proper handover is carried out with oncoming shift • Conform to corporate and departmental standards regarding all processes including change, release and capacity management • Provide root cause outage and statistical analysis reporting • Interact with group technical teams and third parties to assist with fault resolution • Develop policies and procedural documentation for the department ensuring they are always current • Share knowledge and experience with colleagues • Work flexibly to facilitate changes to shift patterns and work schedules QUALIFICATIONS, EXPERIENCE AND COMPETENCIES Essential • 2+ years proven relevant technical experience in the following: - o Networking (Routing/Switching) experience o Windows/Linux/Solaris o F5 Loadbalancers o VPN and Firewall Technology o Script/programming experience (Perl, or C/C++, Java, SQL, http, xml etc) o Heat/Remedy or similar Incident Management System o Experience with SOE desktop build, deployment and support • Business / Technical Analysis skills • NOC/Helpdesk/IT technical support experience 2nd/3rd line • Excellent Customer focus • Sound multi platform experience and good knowledge of web-based applications • Programming and Scripting experience • High Availability Data Centre configurations (SAN/Server Farms etc) Desirable • 2+ years experience in Networking and Security and/or System and Application, preferably within a high volume financial transaction or ISP environment. • Knowledge of ORACLE/PostgreSQL/Sybase/MS-SQL Server • ICND/CCNA/Network + • Project Management experience • Documentation / process writing skills and the ability to maintain accurate records Salary is £30k Qualifications/Skills Required ............ Contact information Joe (consultant) 0034952667986   Please note: Applications will not be considered from those candidates who are not entitled to work within the UK or the country of the advertised vacancy.

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