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Customer Services Manager
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Status:
Full Time
Salary: Up to £18,000 + Benefits
Job Location: Europe > United Kingdom > Chester
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Job Description
A Customer Service Manager is required for this major travel company based in Chester. Your main objective on a day to day basis will be to support the Head of Contact Centre in overseeing the running of the department and maintaining company standards by ensuring that the department delivers excellent customer service and support to all customers.
You will also be responsible for ensuring that consistently accurate documentation is issued to customers within relevant timescales and managing the process of both incoming and outgoing calls, ensuring that all relevant and appropriate action is taken, whilst maintaining the highest level of customer service throughout the department.
You will provide a hands-on support role to the team, liaising with tour operators, airlines and customers to resolve queries efficiently whilst also leading by example, motivating and coaching the team members.
You will have worked with the retail travel industry for a number of years, have a wealth of knowledge of destinations and tour operators and have previous supervisory or management experience.
In return for your hard work and commitment you will receive a salary of up to
Qualifications/Skills
Required
Discovery Selection, specialising in the delivery of premium recruitment solutions to the travel industry. Call us now for the best jobs in travel nationwide on 0870 801 2750 or email: mail@discovery-selection.com
Contact information
Discovery Selection
(Consultant)
0161 475 0750
0161 475 0751
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Please
note: Applications will not be considered from those candidates who are
not
entitled to work within the UK or the country of the advertised vacancy.
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