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Customer Relations Trainer - Cambridge See other jobs from Additional Resources ltd Status: Full Time Salary: 18000-20000 Per Annum Job Location: Europe > United Kingdom > East Anglia   Job Description Customer Relations Trainer - Cambridge - Salary: Up to £20k+ Plus Bonus + Benefits Do you have a passion for training? And for gaming? Can you really motivate and energise others? If the answer is yes, then this is the job for you. Your experience is less important than your desire to do training/coaching and your passion for it. You will be working closely with both the Training Coach and the Customer Relations Manager overseeing all aspects of the training life-cycle, supporting the CR Team in achieving excellent quality output and performance. Your role: " Oversee the entire CR Training Programme " Deliver training to CR team members in group and 1:1 environments " Ensure all new CR team members are trained in every area to the highest standard " Providing training on our bespoke systems as needed " Presenting, creating and managing an ongoing Refresher Training schedule for the CR Team " Providing training as needed to members of the team when taking on a new role or new responsibilities " Using quality performance figures to drive training Key Requirements: " Excellent communication, presentation and interpersonal skills, both verbal and written " Ability to present ideas clearly and concisely " Capacity to work independently to agreed time scales " Ability to interpret quality data in order to provide up to the minute training " Excellent IT and time management skills " Minimum of 1 year's experience working with all areas of the training life cycle from TNA to evaluation Also useful: " Degree level education or equivalent experience; " Experience of implementing significant changes in working practice " An interest in computer games Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003 Keywords: training, trainer, customer relations, gaming, coaching Qualifications/Skills Required Contact information russell jaques (Customer Relations Trainer - Cambridge) 01323 417921   Please note: Applications will not be considered from those candidates who are not entitled to work within the UK or the country of the advertised vacancy.

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