Tenancy Liaison Officer Job Details
Vacancy has expired
City:
Oldham
Post Date: 07/10/2010
Job Description: 8-10 GBP Per Hour Tenancy Liaison OfficerOldham, £8-10 an hour, 10 week temporary contract · Experience in tenancy liaison would be a distinct advantage· Must be able to speak Bangladeshi The Role To maintain a high level of customer care with tenants/residents whose homes or external environment we are working in. To liaise with site management team and keep residents informed, offer advice and practical solutions for any issues that might arise. Key Objectives The Company Community Liaison Team will ensure a customer centred approach for the delivery of Works and Services in the housing we maintain. As a member of the team you will ensure that the service: • Is accessible to customers• Is responsive to customer needs• Follow and communicate Enterprise and their clients code of conduct• Effectively engages with customers to inform of improvements• Owns customer communication process within a diverse community, including timescales in accordance with agreed schedules; and• Manage complaints, claims and praise process, in accordance with performance indicators and service level agreements• Liaise with clients, customers and contractors, via oral, telephone and email, throughout the process of the job.• Liaise with engineers and subcontractor to enable job to be allocated, whilst also liaising with site/tenants regarding access.• Communicate & Engage with tenants/residents to understand and resolve any issues that might arise, ensuring the complaint process is followed according to policy.• Liaise with engineers/subcontractors for updates and completion details, to ensure Tenants are kept informed.• Manage a location board and designated surgery times for shared information on open properties/work progress in all areas of service delivery and produce reports weekly/monthly. Enterprise is a major UK support services company, maintaining key infrastructure assets for utility companies and providing front-line services for Local Authorities and Central Government organisations. Well established and still growing, we have over 40 years experience and provide jobs for over 16,000 employees and operatives working across 300 locations in the UK. Enterprise is an Equal Opportunities employer and we welcome applications from all sections of the community. If you are confident that you have the skills and experience we need then please submit your CV now for consideration. If you have not heard back from us within 72 hours then unfortunately on this occasion you have not been successful.
Company Name: www.monster.com
Post Date: 07/10/2010
Job Description: 8-10 GBP Per Hour Tenancy Liaison OfficerOldham, £8-10 an hour, 10 week temporary contract · Experience in tenancy liaison would be a distinct advantage· Must be able to speak Bangladeshi The Role To maintain a high level of customer care with tenants/residents whose homes or external environment we are working in. To liaise with site management team and keep residents informed, offer advice and practical solutions for any issues that might arise. Key Objectives The Company Community Liaison Team will ensure a customer centred approach for the delivery of Works and Services in the housing we maintain. As a member of the team you will ensure that the service: • Is accessible to customers• Is responsive to customer needs• Follow and communicate Enterprise and their clients code of conduct• Effectively engages with customers to inform of improvements• Owns customer communication process within a diverse community, including timescales in accordance with agreed schedules; and• Manage complaints, claims and praise process, in accordance with performance indicators and service level agreements• Liaise with clients, customers and contractors, via oral, telephone and email, throughout the process of the job.• Liaise with engineers and subcontractor to enable job to be allocated, whilst also liaising with site/tenants regarding access.• Communicate & Engage with tenants/residents to understand and resolve any issues that might arise, ensuring the complaint process is followed according to policy.• Liaise with engineers/subcontractors for updates and completion details, to ensure Tenants are kept informed.• Manage a location board and designated surgery times for shared information on open properties/work progress in all areas of service delivery and produce reports weekly/monthly. Enterprise is a major UK support services company, maintaining key infrastructure assets for utility companies and providing front-line services for Local Authorities and Central Government organisations. Well established and still growing, we have over 40 years experience and provide jobs for over 16,000 employees and operatives working across 300 locations in the UK. Enterprise is an Equal Opportunities employer and we welcome applications from all sections of the community. If you are confident that you have the skills and experience we need then please submit your CV now for consideration. If you have not heard back from us within 72 hours then unfortunately on this occasion you have not been successful.
Company Name: www.monster.com
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