Customer Services Officer Job Details
Vacancy has expired
Job Ref:
109156059
Industry: Customer Services
Job Type: Full Time
City: Lancaster
Salary: £7 - £8/annum
Post Date: 28/09/2010
Job Description: Role -
Customer Services Officer
Location
Lancashire- Lancaster - Preston
Pay - £7 - 8 per hour
Core responsibilities include;
•Sensitively and efficiently assist customers by ensuring that customer waiting times are kept to minimum and making appropriate referrals as required, delivering a flexible and responsive service in line with the needs of the business.
•To be proficient in and maintain agreed customer care standards in all aspects of customer service delivery.
•To provide a comprehensive and up-to-date telephone and e-mail information service, ensuring that the widest possible range of information on services available to the citizens of Lancashire is available to all enquirers.
•To take ownership of and actively resolve all levels of customer enquiries/queries/complaints and respond using a variety of communication methods, making enquiries in order to resolve queries where appropriate.
•To provide a caring, listening service which understands, and which recognises the diversity of its customers.
•To be polite and professional at all times in possibly difficult, challenging situations.
•To be fully proficient in the operating procedures and assist with the creation, development and maintenance of all telephony systems, computerised and manual records and files, and to contribute to the compilation of statistical information.
•To assist in training and mentoring colleagues as appropriate and to support team members to ensure objectives and targets are met.
•To undertake any other duties commensurate with the grade of the post as dictated by the needs of the business.
•To undertake administration duties to support the services delivered through the Customer Service Centre.
Additional responsibilities include;
•To provide an initial screening, assessment and referral service for all social care enquiries to identify and record the presenting needs in accordance with standards and procedures as identified by the relevant Directorates for social care.
•To contribute to the assessment, commissioning and care management arrangements as agreed by managers of the relevant Directorates.
•To contribute to the screening and referral process for Occupational Therapy assessments, offer advice and guidance for the purchase and assistance of equipment and signpost service users to equipment providers, under the guidance of the appropriate professionals..
•To contribute effectively to client meetings between the Customer Service Centre and a specific service area.
•To assist on any induction and professional development training required to for an individual to handle enquiries regarding a specific service area.
If you have any queries about the above position, please contact Stella on 02072880166
Company Name: Fawkes & Reece
Industry: Customer Services
Job Type: Full Time
City: Lancaster
Salary: £7 - £8/annum
Post Date: 28/09/2010
Job Description: Role -
Customer Services Officer
Location
Lancashire- Lancaster - Preston
Pay - £7 - 8 per hour
Core responsibilities include;
•Sensitively and efficiently assist customers by ensuring that customer waiting times are kept to minimum and making appropriate referrals as required, delivering a flexible and responsive service in line with the needs of the business.
•To be proficient in and maintain agreed customer care standards in all aspects of customer service delivery.
•To provide a comprehensive and up-to-date telephone and e-mail information service, ensuring that the widest possible range of information on services available to the citizens of Lancashire is available to all enquirers.
•To take ownership of and actively resolve all levels of customer enquiries/queries/complaints and respond using a variety of communication methods, making enquiries in order to resolve queries where appropriate.
•To provide a caring, listening service which understands, and which recognises the diversity of its customers.
•To be polite and professional at all times in possibly difficult, challenging situations.
•To be fully proficient in the operating procedures and assist with the creation, development and maintenance of all telephony systems, computerised and manual records and files, and to contribute to the compilation of statistical information.
•To assist in training and mentoring colleagues as appropriate and to support team members to ensure objectives and targets are met.
•To undertake any other duties commensurate with the grade of the post as dictated by the needs of the business.
•To undertake administration duties to support the services delivered through the Customer Service Centre.
Additional responsibilities include;
•To provide an initial screening, assessment and referral service for all social care enquiries to identify and record the presenting needs in accordance with standards and procedures as identified by the relevant Directorates for social care.
•To contribute to the assessment, commissioning and care management arrangements as agreed by managers of the relevant Directorates.
•To contribute to the screening and referral process for Occupational Therapy assessments, offer advice and guidance for the purchase and assistance of equipment and signpost service users to equipment providers, under the guidance of the appropriate professionals..
•To contribute effectively to client meetings between the Customer Service Centre and a specific service area.
•To assist on any induction and professional development training required to for an individual to handle enquiries regarding a specific service area.
If you have any queries about the above position, please contact Stella on 02072880166
Company Name: Fawkes & Reece
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