Reservations Agent Manchester Job Details

Italian Confirmations Executive Manchester £12,500 + Bonus + Commissions + Training

Job Responsibilities:

The role as the European Confirmations Executive is to assist the Confirmations Manager and work with the Confirmations Team to process bookings. 

The main duties of the team comprise the below:

• Process bookings made on the website
• Process last-minute requests from the reservation floor
• Confirm bookings through bespoke supplier systems and internet sites
• Liaise with suppliers to confirm bookings
• Ensure all bookings are confirmed within stated target times
• Manage incoming emails from the reservation floor and suppliers
• Deal with enquiries from suppliers and customers
• Liaise with customers to ensure their requirements are met
• Find alternative solutions to problem bookings
• Provide support to the reservation floor
• Compile daily reports to measure performance

Skills, Language Requirements, Experience.

A Fluency in Italian with a good understanding of English.

A high level of computer literacy is needed, with particular emphasis on MicroSoft Excel.  The ability to communicate effectively, both verbally and in writing is an essential requirement - creating rapport with our suppliers and customer’s is a key part of the role and integral to the success of the team. 

Good organisational skills are essential to succeed in this fast-paced role, as is the ability to work well under pressure. 

Aspex Recruitment