International Medical Assistance Coordinator Job Details
Vacancy has expired
City:
Croydon
Post Date: 06/09/2010
Job Description: 17500-18000 GBP Per Year International Medical Assistance Co-ordinator Job Role: To provide first class medical assistance to our clients' customers whilst they are on business or holiday outside of the UK. To Provide a proactive, effective and customer focused response to requests for medical assistance. To co-ordinate all aspects of assistance in a cost effective and thoughtful way in line with company procedures. Main Duties: Telephone Assistance To provide the appropriate assistance to the customer using the correct resources to ensure that the require standard of service is delivered. To provide assistance in a timely and cost effective manner. To ensure that assistance is provided in line with specific procedures and guidelines as required by our clients. To ensure that assistances which are high cost or in the Third World are referred to a Supervisor or Manager at the earliest opportunity. To ensure that the Supervisor or Manager is informed of any service failure problem immediately. To keep the customer fully updated at all times and to strive to always exceed their expectations. A good standard of general education Excellent command of the English language is required and an advantage if you speak German, Spanish or Portuguese and an cultural and commercial awareness. Proven experience of providing quality customer service within a pressurised environment. Maximum 60 minutes travelling time or reside no more than a 5 mile radius from Croydon Hours: The role is 35 hours per week full shift consisting of the following: Early: 07.00 - 14.30 New: 08.00 - 15.30 Mid: 09.00 - 16.30 PM: 12.00 - 19.30 Late: 13.30 - 21.00 Night Shift: 21.00 - 07.00 3 nights on 2 days off, weekends vary but approximately 1 or 2 off in every 5 to 6 weeks Salary: £17,500 increasing to £18,000 after probation the night shift bonus is £50 per night - £15,000 in total for a set of 3 nights Overalls earnings with nights/bank hols/overtime £20-21k Excellent company benefits
Company Name: www.monster.com
Post Date: 06/09/2010
Job Description: 17500-18000 GBP Per Year International Medical Assistance Co-ordinator Job Role: To provide first class medical assistance to our clients' customers whilst they are on business or holiday outside of the UK. To Provide a proactive, effective and customer focused response to requests for medical assistance. To co-ordinate all aspects of assistance in a cost effective and thoughtful way in line with company procedures. Main Duties: Telephone Assistance To provide the appropriate assistance to the customer using the correct resources to ensure that the require standard of service is delivered. To provide assistance in a timely and cost effective manner. To ensure that assistance is provided in line with specific procedures and guidelines as required by our clients. To ensure that assistances which are high cost or in the Third World are referred to a Supervisor or Manager at the earliest opportunity. To ensure that the Supervisor or Manager is informed of any service failure problem immediately. To keep the customer fully updated at all times and to strive to always exceed their expectations. A good standard of general education Excellent command of the English language is required and an advantage if you speak German, Spanish or Portuguese and an cultural and commercial awareness. Proven experience of providing quality customer service within a pressurised environment. Maximum 60 minutes travelling time or reside no more than a 5 mile radius from Croydon Hours: The role is 35 hours per week full shift consisting of the following: Early: 07.00 - 14.30 New: 08.00 - 15.30 Mid: 09.00 - 16.30 PM: 12.00 - 19.30 Late: 13.30 - 21.00 Night Shift: 21.00 - 07.00 3 nights on 2 days off, weekends vary but approximately 1 or 2 off in every 5 to 6 weeks Salary: £17,500 increasing to £18,000 after probation the night shift bonus is £50 per night - £15,000 in total for a set of 3 nights Overalls earnings with nights/bank hols/overtime £20-21k Excellent company benefits
Company Name: www.monster.com
