IT Managed Services Team Leader Job Details
Vacancy has expired
City:
-- London
Post Date: 03/09/2010
Job Description: 35000-35000 GBP Per Year This company Europe's largest privately owned technology group with over 90 locations in key cities acros 8 main European countries and over 7000 employees is now looking to recruit an experienced IT Managed Services Team Leader.Will supervise and provide leadership to the on-site Desktop Hardware Support, Stores Management, Installs, Voice Patching and Data Patching teams. Work with the Service Delivery Manager to meet business objectives and customer satisfaction.Respsonible for leading a multi-discplined Managed Services team based at an international bank. Providing contracted and value add service delivery within the scope of the agreement.Main Duties:Take responsibility for the team relationships and overall perception of service delivery of the site inclusive of Desktop Hardware Support, Stores Management, Installs, Voice patching and Data Patching services. Work with the Customer Manager to maintain consistency of core resource and backfill.- Act as first point of escalation and establish sound working relationship with the Customer- Be aware of legal health and safety responsibilities and liaise as appropriate with health and safety departments- Conduct fully documented weekly team meetings- Assist with monthly and quarterly reviews- Responsible for monitoring and maintaining staff trainings and appraisals- Assist in the recruitment process and complete necessary paperwork required for HR- Check and sign contractor timesheets- Plan resources to ensure headcountis maintained and service delivery met- Positively influence customer satisfaction for the company's products and services ensuring that customer expectations are achieved and any problems encountered are resolves or escalated- Perform a proactive supervisory role for the staff ensuring that the on-site team follow all managerial instructions and are kept motivated- Plan and direct own activities with minimal management supervision- Conduct regular one to one meetings with all staff- Work with Service Delivery Manager to investigate and resolve staff performance issues- Arrange all necessary paperwork is completed for any new joiners and leavers- Arrange passes and logins systems for new joiners- Adhere to the bank's compliance forms- Resolve any service escalations from the service deskSkills, Knowledge & Experience:- Excellent communicaton skills, written and oral- Excellent organisational and administrative skills, able to multi-task and remain flexible- Ability to work under pressure / in a pressurised environment- Ability to address and resolve problems when they arise- Time management and organisational skills - prioritising own work load and able to work on own initiative and delegate effectively- Work as a team player assisting other teams when required- Customer care skills - ability to listen and understand the customer's needs
Company Name: www.monster.com
Post Date: 03/09/2010
Job Description: 35000-35000 GBP Per Year This company Europe's largest privately owned technology group with over 90 locations in key cities acros 8 main European countries and over 7000 employees is now looking to recruit an experienced IT Managed Services Team Leader.Will supervise and provide leadership to the on-site Desktop Hardware Support, Stores Management, Installs, Voice Patching and Data Patching teams. Work with the Service Delivery Manager to meet business objectives and customer satisfaction.Respsonible for leading a multi-discplined Managed Services team based at an international bank. Providing contracted and value add service delivery within the scope of the agreement.Main Duties:Take responsibility for the team relationships and overall perception of service delivery of the site inclusive of Desktop Hardware Support, Stores Management, Installs, Voice patching and Data Patching services. Work with the Customer Manager to maintain consistency of core resource and backfill.- Act as first point of escalation and establish sound working relationship with the Customer- Be aware of legal health and safety responsibilities and liaise as appropriate with health and safety departments- Conduct fully documented weekly team meetings- Assist with monthly and quarterly reviews- Responsible for monitoring and maintaining staff trainings and appraisals- Assist in the recruitment process and complete necessary paperwork required for HR- Check and sign contractor timesheets- Plan resources to ensure headcountis maintained and service delivery met- Positively influence customer satisfaction for the company's products and services ensuring that customer expectations are achieved and any problems encountered are resolves or escalated- Perform a proactive supervisory role for the staff ensuring that the on-site team follow all managerial instructions and are kept motivated- Plan and direct own activities with minimal management supervision- Conduct regular one to one meetings with all staff- Work with Service Delivery Manager to investigate and resolve staff performance issues- Arrange all necessary paperwork is completed for any new joiners and leavers- Arrange passes and logins systems for new joiners- Adhere to the bank's compliance forms- Resolve any service escalations from the service deskSkills, Knowledge & Experience:- Excellent communicaton skills, written and oral- Excellent organisational and administrative skills, able to multi-task and remain flexible- Ability to work under pressure / in a pressurised environment- Ability to address and resolve problems when they arise- Time management and organisational skills - prioritising own work load and able to work on own initiative and delegate effectively- Work as a team player assisting other teams when required- Customer care skills - ability to listen and understand the customer's needs
Company Name: www.monster.com
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