Helpdesk / 1st Line Support / Servicedesk Analyst Job Details
Job Ref:
113452471
Industry: IT
Job Type: Full Time
City: Southampton
Salary: £8 - £11/hour
Post Date: 28/08/2010
Job Description: My client are a large global company who are offering a 12 month contract for a Incident Management Analyst.
This role is based near Southampton, looking for an immediate start.
Principal accountabilities
• Handling incoming incidents via the phone / e-mail promptly and effectively
• Diagnosing and resolving a wide range of store / business technical issues
• Ensuring that all call details are captured and that clear updates and closure notes are maintained in the call logging software
• Managing Incidents through to resolution with a high degree of ownership
Essential skills include
• Previous experience of working in an IT Service Desk environment supporting 500+ customers (In a front line capacity)
• A competent level of hardware / software troubleshooting ability.
• Experience of effectively using call logging software
• Experience of remote diagnostic tools such as - VNC or PC anywhere
This position is being advertised by an employment business in the case of temporary positions and an employment agency in the case of permanent positions
Company Name: People Source Consulting
Industry: IT
Job Type: Full Time
City: Southampton
Salary: £8 - £11/hour
Post Date: 28/08/2010
Job Description: My client are a large global company who are offering a 12 month contract for a Incident Management Analyst.
This role is based near Southampton, looking for an immediate start.
Principal accountabilities
• Handling incoming incidents via the phone / e-mail promptly and effectively
• Diagnosing and resolving a wide range of store / business technical issues
• Ensuring that all call details are captured and that clear updates and closure notes are maintained in the call logging software
• Managing Incidents through to resolution with a high degree of ownership
Essential skills include
• Previous experience of working in an IT Service Desk environment supporting 500+ customers (In a front line capacity)
• A competent level of hardware / software troubleshooting ability.
• Experience of effectively using call logging software
• Experience of remote diagnostic tools such as - VNC or PC anywhere
This position is being advertised by an employment business in the case of temporary positions and an employment agency in the case of permanent positions
Company Name: People Source Consulting
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