Guest Services Co-ordinator Job Details
Vacancy has expired
City:
Reading
Post Date: 27/07/2010
Job Description: Office Angels are currently working with an organisation based in the Reading area who are looking to recruit a Services Co-coordinator. The Services Co-coordinator will be responsible for managing the performance, quality and cost of the outsourced support teams and working with the organisations help-desks in other geographies to ensure a consistent customer experience.
Job Duties:
• Manage the performance and quality of the outsource support teams
• Standardise the customer experience with other geographies
• Carry out regular call quality reviews
• Provide regular performance reports to the EMT and Commercial teams
• Investigate and deal with any complaints arising from the help-desks
• Carry out regular training / training reviews
• Produce monthly cost reports
• Investigate and setup new language support where required.
• Perform regular comparisons to ensure that existing help-desks are offering the best value for money.
• Perform ticket analysis to spot trends and possible underlying issues.
• Create ticket volume forecasts
• Perform ticket analysis to spot trends and possible underlying issues.
• Create ticket volume forecasts
This is a challenging and rewarding role and the successful candidate will be given a full training package, together with excellent benefits including an annual bonus, free on site parking and excellent career opportunities.
Office Angels is acting as an Employment Agency in relation to this vacancy.
Company Name: Office Angels
Post Date: 27/07/2010
Job Description: Office Angels are currently working with an organisation based in the Reading area who are looking to recruit a Services Co-coordinator. The Services Co-coordinator will be responsible for managing the performance, quality and cost of the outsourced support teams and working with the organisations help-desks in other geographies to ensure a consistent customer experience.
Job Duties:
• Manage the performance and quality of the outsource support teams
• Standardise the customer experience with other geographies
• Carry out regular call quality reviews
• Provide regular performance reports to the EMT and Commercial teams
• Investigate and deal with any complaints arising from the help-desks
• Carry out regular training / training reviews
• Produce monthly cost reports
• Investigate and setup new language support where required.
• Perform regular comparisons to ensure that existing help-desks are offering the best value for money.
• Perform ticket analysis to spot trends and possible underlying issues.
• Create ticket volume forecasts
• Perform ticket analysis to spot trends and possible underlying issues.
• Create ticket volume forecasts
This is a challenging and rewarding role and the successful candidate will be given a full training package, together with excellent benefits including an annual bonus, free on site parking and excellent career opportunities.
Office Angels is acting as an Employment Agency in relation to this vacancy.
Company Name: Office Angels
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