Technical Support - Microsoft Exchange / Messaging / Active Dir Job Details
Vacancy has expired
Job Ref:
113582464
Industry: IT
Region/County: Unspecified
Salary: £18000 - £24000/annum
Post Date: 20/02/2012
Job Description: Technical Support - Microsoft Exchange / Messaging / Active Directory Central London Competitive Salary dependent upon experience Our Client Our client manages complex messaging services to a globally recognized customer base and has won a number of prestigious awards. The Role The role requires excellent interpersonal and communication ability as well as a good understanding of IT systems and technologies. Our client's First Contact Team acts as the initial contact point for their customers and team members are expected to demonstrate a confident, professional response to requests for IT support. Duties of this role include: Logging, Prioritising, and Impact Assessing new Incidents / Problems within strict SLA timelines. Answering incoming telephone calls within the Service Management Centre. Managing and reacting to Event Management alerts, logging them on the system and assigning them to appropriate Engineers. First level fix - troubleshooting low impact and low priority Incidents prior to escalation to the Escalations team. Involvement Project's delivered by the Service Management Centre including high profile Data Migration tasks. A good level of knowledge around Microsoft Exchange (2003, 2007 and 2010), Active Directory and Windows Server Operating Systems (2003 / 2008). A good understanding of Messaging - including protocols, and a basic knowledge of typology. An excellent telephone manner and strong customer service skills. Ability to react appropriately in all situations and to work well under pressure Ability to liaise and effectively communicate with technical clients A desire to continually develop within the IT industry and to progress into our client's backline Escalations team and/or Consulting Candidates are required to have the following skill's: Awareness of ITIL and Symantec Enterprise Vault is desirable but not essential
Industry: IT
Region/County: Unspecified
Salary: £18000 - £24000/annum
Post Date: 20/02/2012
Job Description: Technical Support - Microsoft Exchange / Messaging / Active Directory Central London Competitive Salary dependent upon experience Our Client Our client manages complex messaging services to a globally recognized customer base and has won a number of prestigious awards. The Role The role requires excellent interpersonal and communication ability as well as a good understanding of IT systems and technologies. Our client's First Contact Team acts as the initial contact point for their customers and team members are expected to demonstrate a confident, professional response to requests for IT support. Duties of this role include: Logging, Prioritising, and Impact Assessing new Incidents / Problems within strict SLA timelines. Answering incoming telephone calls within the Service Management Centre. Managing and reacting to Event Management alerts, logging them on the system and assigning them to appropriate Engineers. First level fix - troubleshooting low impact and low priority Incidents prior to escalation to the Escalations team. Involvement Project's delivered by the Service Management Centre including high profile Data Migration tasks. A good level of knowledge around Microsoft Exchange (2003, 2007 and 2010), Active Directory and Windows Server Operating Systems (2003 / 2008). A good understanding of Messaging - including protocols, and a basic knowledge of typology. An excellent telephone manner and strong customer service skills. Ability to react appropriately in all situations and to work well under pressure Ability to liaise and effectively communicate with technical clients A desire to continually develop within the IT industry and to progress into our client's backline Escalations team and/or Consulting Candidates are required to have the following skill's: Awareness of ITIL and Symantec Enterprise Vault is desirable but not essential
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