Hebrew MSN Customer Support Agent Job Details
Vacancy has expired
Job Ref:
113577416
Industry: IT
Region/County: Unspecified
Salary: £13400 - £13500/annum £13500 + company benefits
Post Date: 02/04/2012
Job Description: RELOCATION PACKAGE AVAILABLE MSN Customer Support / Moderator Norwegian or Hebrew My client is an international firm supporting various Bluechip clients deliver first class customer service / technical and sales support. Interact with customers via an online community Provide technical support for Microsoft customers using the tools and resources provided Follow defined processes to create a positive customer and partner experience Effectively communicate with customer via written correspondence in the Answers platform Owning and resolving technical issues that are provided by the customers Answer, Create, Merge, Split, and moderate posts and threads in the Answers Platform. Prioritize customer engagement to meet Service Level Agreement (SLA) based on the severity of the case Drive customer satisfaction and market share for Microsoft Ability to answer users product/service related questions Manage forums traffic and ensure an abuse free environment Flag threads as questions or general discussions by adding tags (meta data) Block or ban certain users with SPAM like activities or abusive content/post Set alerts or notifications on threads and posts Skills Required Fluency in written and spoken English with Norwegian or Hebrew Customer Focus Demonstrates 6 months experience in a customer service environment. Specialist Expertise- Demonstrates excellent technical proficiency and in depth knowledge of Microsoft products Working with Others - Demonstrates experience of working in a team based environment supporting the team in achieving the highest quality standards and takes an active role in generating team morale Planning & Organising - Ability to multitask, plan and prioritise workload Effective Communication - Excellent communication skills both verbal and written. Experience of dealing with internal/external customers Resilience - Demonstrates resilience and ability to work on own initiative Problem Solving - Demonstrates problem solving and troubleshooting skills Responsibility for Results - Demonstrates ownership and accountability to achieve deadlines and targets Managing Change- Ability to work effectively in a fast-pace, dynamic and changing environment Negotiation and Influencing - Excellent negotiation skills and ability to deal confidently with escalations /complaints Please note should you not receive a response with in 2 days, please accept this as not being successful. Code Blue Recruitment can not always respond to all applicants due to high volumes of CV's received on a daily basis
Industry: IT
Region/County: Unspecified
Salary: £13400 - £13500/annum £13500 + company benefits
Post Date: 02/04/2012
Job Description: RELOCATION PACKAGE AVAILABLE MSN Customer Support / Moderator Norwegian or Hebrew My client is an international firm supporting various Bluechip clients deliver first class customer service / technical and sales support. Interact with customers via an online community Provide technical support for Microsoft customers using the tools and resources provided Follow defined processes to create a positive customer and partner experience Effectively communicate with customer via written correspondence in the Answers platform Owning and resolving technical issues that are provided by the customers Answer, Create, Merge, Split, and moderate posts and threads in the Answers Platform. Prioritize customer engagement to meet Service Level Agreement (SLA) based on the severity of the case Drive customer satisfaction and market share for Microsoft Ability to answer users product/service related questions Manage forums traffic and ensure an abuse free environment Flag threads as questions or general discussions by adding tags (meta data) Block or ban certain users with SPAM like activities or abusive content/post Set alerts or notifications on threads and posts Skills Required Fluency in written and spoken English with Norwegian or Hebrew Customer Focus Demonstrates 6 months experience in a customer service environment. Specialist Expertise- Demonstrates excellent technical proficiency and in depth knowledge of Microsoft products Working with Others - Demonstrates experience of working in a team based environment supporting the team in achieving the highest quality standards and takes an active role in generating team morale Planning & Organising - Ability to multitask, plan and prioritise workload Effective Communication - Excellent communication skills both verbal and written. Experience of dealing with internal/external customers Resilience - Demonstrates resilience and ability to work on own initiative Problem Solving - Demonstrates problem solving and troubleshooting skills Responsibility for Results - Demonstrates ownership and accountability to achieve deadlines and targets Managing Change- Ability to work effectively in a fast-pace, dynamic and changing environment Negotiation and Influencing - Excellent negotiation skills and ability to deal confidently with escalations /complaints Please note should you not receive a response with in 2 days, please accept this as not being successful. Code Blue Recruitment can not always respond to all applicants due to high volumes of CV's received on a daily basis
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