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Finnish Cisco Presales Agent Job Details

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Job Ref:  113577384

Industry:  IT

Region/County:  Unspecified

Salary:  £14000 - £15000/annum £14,000 per annum + BONUS

02/04/2012

Job Description:  My client is an international firm supporting various Bluechip clients deliver first class customer service / technical and sales support. Cisco Presales and Marketing Agent – Finnish / Norwegian / Danish / Dutch Responsibilities: • Make outbound calls to end users to identify and generate lead opportunities and arrange appointments. • Provide solutions for end users and generate meetings for partners to carry out these resolutions. • Make outbound calls on a variety of tailored campaigns for example [Event Invitations, Profiling, New Technology Offerings] • Handle inbound calls to provide information to calls on Cisco products. • You will have an extended knowledge of Cisco as a corporation and all services available to customers. • Maintain ownership until the resolution has been satisfactorily implemented. • Providing support to customers and generating leads via telephone, Email, Chat and social media. Essential Criteria:  Fluency in written and spoken English  Fluency in written and spoken Dutch  Customer Focus – 6 months experience of delivering Customer Service  Specialist Expertise - Minimum of 6 months outbound telephone sales experience. Willing to work toward the Cisco Sales Expert certification within first five months n Working with Others - Ability to work well with others, within a team based environment, supporting the team in achieving highest quality standards and takes active role in building team morale.  Planning and Organisation - Ability to multitask, plan and prioritise workload effectively.  Effective Communication - Excellent communication skills, both verbally and written.  Resilience - Demonstrates resilience and ability to work on own initiative  Problem Solving - Demonstrates problem solving and troubleshooting skills  Responsibility for Results - Demonstrates ownership and accountability to achieve deadlines and targets Desirable Criteria: •Experience in business to business sales • Previous experience in the IT industry A relocation package can be offered for successful candidates. Please note should you not receive a response with in 2 days, please accept this as not being successful. Code Blue Recruitment can not always respond to all applicants due to high volumes of CV's received on a daily basis

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