Hardware Asset Administrator Job Details
Vacancy has expired
Job Ref:
113581354
Industry: IT
Region/County: Unspecified
Salary: £20000 - £25000/annum Up to £25K per annum
Post Date: 15/02/2012
Job Description: Profile & Responsibilities Processing incidents & problems and service requests escalated from the Helpdesk within clearly defined processes aligned to ITIL best practice. Liaison with other support teams to ensure that incidents are escalated and resolved within the Service Level Agreements Maintaining stock and distributing hardware asset as required Maintain accurate hardware configuration database Producing reports for analysis and investigation Hardware allocation tracking Assisting with physical asset checks across the Company Assisting with the management of new starter and leaver hardware allocations General asset administration Flexibility to work occasional overtime and out on-call may be required from time-to-time Flexibility to work at other locations may be required from time to time. Skills & Experience A basic understanding of the functions and processes of asset management and compliance within a corporate environment A basic understanding of Configuration Management as defined by ITIL is desirable. Competent and methodical administrative experience Demonstrable background of good day to day use of Microsoft Office Excellent communication and customer facing skills Proven team player is essential Comfortable working unsupervised Calm under pressure with well developed prioritisation skills Be flexible and able to react positively and quickly to changing pressures. Any level of security clearance is desirable
Industry: IT
Region/County: Unspecified
Salary: £20000 - £25000/annum Up to £25K per annum
Post Date: 15/02/2012
Job Description: Profile & Responsibilities Processing incidents & problems and service requests escalated from the Helpdesk within clearly defined processes aligned to ITIL best practice. Liaison with other support teams to ensure that incidents are escalated and resolved within the Service Level Agreements Maintaining stock and distributing hardware asset as required Maintain accurate hardware configuration database Producing reports for analysis and investigation Hardware allocation tracking Assisting with physical asset checks across the Company Assisting with the management of new starter and leaver hardware allocations General asset administration Flexibility to work occasional overtime and out on-call may be required from time-to-time Flexibility to work at other locations may be required from time to time. Skills & Experience A basic understanding of the functions and processes of asset management and compliance within a corporate environment A basic understanding of Configuration Management as defined by ITIL is desirable. Competent and methodical administrative experience Demonstrable background of good day to day use of Microsoft Office Excellent communication and customer facing skills Proven team player is essential Comfortable working unsupervised Calm under pressure with well developed prioritisation skills Be flexible and able to react positively and quickly to changing pressures. Any level of security clearance is desirable
