French Speaking Customer Service Administrator Job Details
Vacancy has expired
Job Ref:
109178240
Industry: Customer Services
Region/County: Unspecified
Salary: £16000 - £18000/annum Plus generous benefits
Post Date: 12/03/2012
Job Description: French Speaking Customer Service Administrator The Company Our client, the international leader in the manufacture of products for Process Measurement and Control, is looking for a French Speaking Customer Service Administrator to join its successful customer service team. Due to a growth in business volumes this well established international company is offering an excellent package to the successful candidate. As the company approaches its 50th year of existence it continues to grow and develop on a global front offering opportunities for training, development and international travel to its employees. French Speaking Customer Service Administrator The Role Working within a small customer service team the main responsibility will be to efficiently handle all pre or post sales customer queries. Day to day responsibilities will include... Liaise and communicate with internal departments to provide the customer with an appropriate solution Liaise with all internal company departments to provide a response to incoming French customers queries regarding any aspect of their sales order or enquiry. Handle customers queries regarding the companys services, products, returns, finance or delivery times and shipping issues. Assist with the translation of documentation and communication systems. Process orders, whether received by telephone, e-mail or fax, meeting the required standards of performance at all times. Provide quotations, as requested, for standard/custom made products and follow up, when necessary, to secure an order. Provide cover for colleagues during periods of absence or illness Keep accurate records and ensure the CRM is up-to-date Use relevant IT systems, databases and programmes and be able to interpret and produce management information. Participate in any related programme that may be introduced. Represent the company in a professional and ethical manner at all times French Speaking Customer Service Administrator The Candidate The successful candidate will have the following skills, experiences and attributes... Excellent English and French written and verbal communication skills Ability to use commercially available and in-house developed software tools. Strong organisational skills Experience in a sales/office environment working as part of a team Good telephone techniques. Ability to perform data entry while listening to the needs of the customer. Able to use initiative Self Starter Patient and helpful Willing to acquire new skills Open minded Team player Dedicated and conscientious Flexible Sensitive to needs of co-workers and customers Good customer relations techniques written and verbal Sound administrative skills Well organised Ability and willingness to grow with the company Key Words French Customer Service Administrator Queries Sales Process Orders IT
Industry: Customer Services
Region/County: Unspecified
Salary: £16000 - £18000/annum Plus generous benefits
Post Date: 12/03/2012
Job Description: French Speaking Customer Service Administrator The Company Our client, the international leader in the manufacture of products for Process Measurement and Control, is looking for a French Speaking Customer Service Administrator to join its successful customer service team. Due to a growth in business volumes this well established international company is offering an excellent package to the successful candidate. As the company approaches its 50th year of existence it continues to grow and develop on a global front offering opportunities for training, development and international travel to its employees. French Speaking Customer Service Administrator The Role Working within a small customer service team the main responsibility will be to efficiently handle all pre or post sales customer queries. Day to day responsibilities will include... Liaise and communicate with internal departments to provide the customer with an appropriate solution Liaise with all internal company departments to provide a response to incoming French customers queries regarding any aspect of their sales order or enquiry. Handle customers queries regarding the companys services, products, returns, finance or delivery times and shipping issues. Assist with the translation of documentation and communication systems. Process orders, whether received by telephone, e-mail or fax, meeting the required standards of performance at all times. Provide quotations, as requested, for standard/custom made products and follow up, when necessary, to secure an order. Provide cover for colleagues during periods of absence or illness Keep accurate records and ensure the CRM is up-to-date Use relevant IT systems, databases and programmes and be able to interpret and produce management information. Participate in any related programme that may be introduced. Represent the company in a professional and ethical manner at all times French Speaking Customer Service Administrator The Candidate The successful candidate will have the following skills, experiences and attributes... Excellent English and French written and verbal communication skills Ability to use commercially available and in-house developed software tools. Strong organisational skills Experience in a sales/office environment working as part of a team Good telephone techniques. Ability to perform data entry while listening to the needs of the customer. Able to use initiative Self Starter Patient and helpful Willing to acquire new skills Open minded Team player Dedicated and conscientious Flexible Sensitive to needs of co-workers and customers Good customer relations techniques written and verbal Sound administrative skills Well organised Ability and willingness to grow with the company Key Words French Customer Service Administrator Queries Sales Process Orders IT
