CUSTOMER SERVICE ADVISOR Job Details
Vacancy has expired
Job Ref:
109178215
Industry: Customer Services
Region/County: Unspecified
Salary: £24000 - £25000/annum HEALTHCARE + PENSION + TRAINING
Post Date: 10/02/2012
Job Description: CUSTOMER SERVICE ADVISOR SALARY - £24K - £25K PERMANENT POSITION - BASED IN BRACKNELL My client requires an experienced and proactive Customer Service Advisor to handle routine International Consultant and customer communications regarding promotions, policy, service and product questions via telephone, email or written correspondence, and to provide customer satisfaction and appropriate resolution. KNOWLEDGE SKILLS AND ATTRIBUTES MUST HAVE EXPERIENCE OF ORACLE R10 OR R12 IT PACKAGE *Strong verbal and written communication skills required. *Ability to listen to Consultants and customers and with diplomacy and empathy address their concerns towards resolution essential. *Must be able to pacify irate callers and turn negative situations into positive ones, coaching a Consultant through a disappointing situation. *Strong problem solving skills required. *Familiarity with computers *Comfort level with repetitive, high volume telephone/e-mail contact required. (Ability to work for prolonged periods in a stationary area handling customer contacts required.) *Ability to follow a flexible schedule to provide support and direction during off-shift hours, (peak-volumes and occasional weekends) required. *Working knowledge of MS Outlook, email preferred. *Previous experience in a Customer Service role ROLE AND RESPONSIBILITIES *Responds to International Consultant and customer calls, emails or correspondence and resolves issues. *Makes decisions regarding legitimacy of complaints, makes recommendations regarding exceptions to policy *Identifies and reports unusual and sensitive customer or Consultant situations immediately to Senior, Supervisor or Manager. *Performs data input, including any order adjustments, received by phone, mail and email by appropriately coding the nature of the complaint and action taken to resolve the complaint. Develops and continues to remain current in Company and product knowledge and communications skills related to position. *Assists in month end processes *Advises Consultants on all field service policies. Maintains a weekly record of the top issues and submits feedback to Supervisor/Manager. *Investigates orders that have been returned to the Distribution Centre because the address was incorrect or missing. *Responsible for following up and keeping current on all customer contact requests. Audits any changes made to Consultant's information that was entered by the Consultant via the Internet. *Determines best methods to quickly and effectively research Consultant and customer problems. Appropriately escalates and involves Senior/Supervisor/Manager. *Determines which situations require "call backs" for additional servicing for Consultants and customers. JOB REF: NT/7905/P To apply please email your CV or telephone Nikki Tarr on (Apply online only) "Adecco is an equal opportunities employer
Industry: Customer Services
Region/County: Unspecified
Salary: £24000 - £25000/annum HEALTHCARE + PENSION + TRAINING
Post Date: 10/02/2012
Job Description: CUSTOMER SERVICE ADVISOR SALARY - £24K - £25K PERMANENT POSITION - BASED IN BRACKNELL My client requires an experienced and proactive Customer Service Advisor to handle routine International Consultant and customer communications regarding promotions, policy, service and product questions via telephone, email or written correspondence, and to provide customer satisfaction and appropriate resolution. KNOWLEDGE SKILLS AND ATTRIBUTES MUST HAVE EXPERIENCE OF ORACLE R10 OR R12 IT PACKAGE *Strong verbal and written communication skills required. *Ability to listen to Consultants and customers and with diplomacy and empathy address their concerns towards resolution essential. *Must be able to pacify irate callers and turn negative situations into positive ones, coaching a Consultant through a disappointing situation. *Strong problem solving skills required. *Familiarity with computers *Comfort level with repetitive, high volume telephone/e-mail contact required. (Ability to work for prolonged periods in a stationary area handling customer contacts required.) *Ability to follow a flexible schedule to provide support and direction during off-shift hours, (peak-volumes and occasional weekends) required. *Working knowledge of MS Outlook, email preferred. *Previous experience in a Customer Service role ROLE AND RESPONSIBILITIES *Responds to International Consultant and customer calls, emails or correspondence and resolves issues. *Makes decisions regarding legitimacy of complaints, makes recommendations regarding exceptions to policy *Identifies and reports unusual and sensitive customer or Consultant situations immediately to Senior, Supervisor or Manager. *Performs data input, including any order adjustments, received by phone, mail and email by appropriately coding the nature of the complaint and action taken to resolve the complaint. Develops and continues to remain current in Company and product knowledge and communications skills related to position. *Assists in month end processes *Advises Consultants on all field service policies. Maintains a weekly record of the top issues and submits feedback to Supervisor/Manager. *Investigates orders that have been returned to the Distribution Centre because the address was incorrect or missing. *Responsible for following up and keeping current on all customer contact requests. Audits any changes made to Consultant's information that was entered by the Consultant via the Internet. *Determines best methods to quickly and effectively research Consultant and customer problems. Appropriately escalates and involves Senior/Supervisor/Manager. *Determines which situations require "call backs" for additional servicing for Consultants and customers. JOB REF: NT/7905/P To apply please email your CV or telephone Nikki Tarr on (Apply online only) "Adecco is an equal opportunities employer
