Customer Services Team Leader Job Details
Vacancy has expired
Job Ref:
109177936
Industry: Customer Services
Region/County: Unspecified
Post Date: 18/03/2012
Job Description: Customer Services Team Leader Our client is a manufacturing company based in Kent. Their focus on the delivery of a quality product is second to none and equally the emphasis on high quality customer service is a pivotal element of their organisation. Due to their continued success, they require a Customer Service Team Leader to work within their team. To be the pivotal point of communication between Customers and the company to ensure that all Customer requirements are satisfied To maintain high levels of Service delivery by processing Customer Orders accurately to ensure goods are provided as required To maintain high levels of communication with other company departments and hauliers. Meet Call Handling standards as set by the company To support the Customer Service Manager lead the Customer Service Co-ordinators ensuring achievement of Departmental performance targets To support the Customer Service Manager to deliver a process of continuous improvement. To maintain high levels of Customer Service delivery This position will involve: - Comfortable working with conflict able to find routes to positive outcomes Adapt effectively to changing needs Sets high standards in Customer Service and stretch goals for self and direct reports Demanding in quality & commitment of delivery of Customer Service from internal and external sources Intolerance of complacency Effectively influence team members and peers and the way they work Ready to make decisions, take the initiative and originate action Not afraid of taking risks or making decisions Honours commitment to team members Ability and desire to deliver exceptional levels of Customer Service High level of attention to detail Ability to work in a busy environment Able to work under own initiative You must be: - Educated to degree level would be an advantage or equivalent experience High interpersonal skills to develop and sustain good working relationships with direct reports, team members and wider teams Experience of managing people performance and development Knowledge of IP phone systems IT literate Knowledge of HR policies Proven problem solving skills Proven skills in Service Recovery Understanding of manufacturing and supply chain processes Proven ability to motivate direct reports and team members Knowledge of working in Order Processing environment Give direct reports the freedom to perform within established standards and objectives Creates an environment of great teamwork This position is to start immediately. If you have any questions, please let me know. We look forward to hearing from you. Only those applicants who meet the criteria will be selected to go through to the next stage. CIM Recruitment Ltd, does not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and complies with all relevant UK legislation. You should make yourself aware of how immigration laws apply to your situation before applying for any jobs. We are acting as a Recruitment Agency in relation to this role
Industry: Customer Services
Region/County: Unspecified
Post Date: 18/03/2012
Job Description: Customer Services Team Leader Our client is a manufacturing company based in Kent. Their focus on the delivery of a quality product is second to none and equally the emphasis on high quality customer service is a pivotal element of their organisation. Due to their continued success, they require a Customer Service Team Leader to work within their team. To be the pivotal point of communication between Customers and the company to ensure that all Customer requirements are satisfied To maintain high levels of Service delivery by processing Customer Orders accurately to ensure goods are provided as required To maintain high levels of communication with other company departments and hauliers. Meet Call Handling standards as set by the company To support the Customer Service Manager lead the Customer Service Co-ordinators ensuring achievement of Departmental performance targets To support the Customer Service Manager to deliver a process of continuous improvement. To maintain high levels of Customer Service delivery This position will involve: - Comfortable working with conflict able to find routes to positive outcomes Adapt effectively to changing needs Sets high standards in Customer Service and stretch goals for self and direct reports Demanding in quality & commitment of delivery of Customer Service from internal and external sources Intolerance of complacency Effectively influence team members and peers and the way they work Ready to make decisions, take the initiative and originate action Not afraid of taking risks or making decisions Honours commitment to team members Ability and desire to deliver exceptional levels of Customer Service High level of attention to detail Ability to work in a busy environment Able to work under own initiative You must be: - Educated to degree level would be an advantage or equivalent experience High interpersonal skills to develop and sustain good working relationships with direct reports, team members and wider teams Experience of managing people performance and development Knowledge of IP phone systems IT literate Knowledge of HR policies Proven problem solving skills Proven skills in Service Recovery Understanding of manufacturing and supply chain processes Proven ability to motivate direct reports and team members Knowledge of working in Order Processing environment Give direct reports the freedom to perform within established standards and objectives Creates an environment of great teamwork This position is to start immediately. If you have any questions, please let me know. We look forward to hearing from you. Only those applicants who meet the criteria will be selected to go through to the next stage. CIM Recruitment Ltd, does not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and complies with all relevant UK legislation. You should make yourself aware of how immigration laws apply to your situation before applying for any jobs. We are acting as a Recruitment Agency in relation to this role
