Senor Insurance Sales Agent Job Details
Vacancy has expired
Job Ref:
101334552
Industry: Banking, Insurance, Finance
Region/County: Unspecified
Salary: £20000 - £21000/annum Bonus, Commission, & exc benefits
Post Date: 24/02/2012
Job Description: Senior Sales & Service Agent - Basic Salary £21,000 + Benefits As a key point of contact, the Sales and Service Senior Agent provides a comprehensive service to customers who are transferred to the broker division. The Senior Agent will provide quotes from alternative insurers and actively promote add on' products. The Sales and Service Senior Agent will also solve and action customer enquiries and respond to requests for information. The job may be performed via telephony, email, internet and other hi-tech communication methods, although predominantly telephony. The Sales and Service Senior Agent will have a thorough understanding of the broker process and have an understanding of the range of available insurers through the broker panel. The Senior Agent will handle new and existing business calls and address customer enquiries. In addition to fulfilling new and existing business transactions, a key part of the role will be the introduction and promotion of additional non core products where appropriate. The Sales and Service Senior Agent will also be required to handle queries from customers regarding the status of their account. Job Knowledge, Skills & Experience Proven experience in a sales focussed contact centre or retail environment is preferred. The jobholder must have a high level of personal drive to ensure that personal and departmental objectives are achieved and customer expectations are met. Effective communication and a positive attitude will ensure success in the role. The jobholder will strive to continually improve their performance against all targets and provide ideas and feedback to both the Team Leader and their peers to both the team Leader and their peers to improve sales performance, quality and processes. You will be working a rotating shift pattern including weekends Benefits include Pension Commission, Share Options, Bonus Life Assurance Subsidised canteen
Industry: Banking, Insurance, Finance
Region/County: Unspecified
Salary: £20000 - £21000/annum Bonus, Commission, & exc benefits
Post Date: 24/02/2012
Job Description: Senior Sales & Service Agent - Basic Salary £21,000 + Benefits As a key point of contact, the Sales and Service Senior Agent provides a comprehensive service to customers who are transferred to the broker division. The Senior Agent will provide quotes from alternative insurers and actively promote add on' products. The Sales and Service Senior Agent will also solve and action customer enquiries and respond to requests for information. The job may be performed via telephony, email, internet and other hi-tech communication methods, although predominantly telephony. The Sales and Service Senior Agent will have a thorough understanding of the broker process and have an understanding of the range of available insurers through the broker panel. The Senior Agent will handle new and existing business calls and address customer enquiries. In addition to fulfilling new and existing business transactions, a key part of the role will be the introduction and promotion of additional non core products where appropriate. The Sales and Service Senior Agent will also be required to handle queries from customers regarding the status of their account. Job Knowledge, Skills & Experience Proven experience in a sales focussed contact centre or retail environment is preferred. The jobholder must have a high level of personal drive to ensure that personal and departmental objectives are achieved and customer expectations are met. Effective communication and a positive attitude will ensure success in the role. The jobholder will strive to continually improve their performance against all targets and provide ideas and feedback to both the Team Leader and their peers to both the team Leader and their peers to improve sales performance, quality and processes. You will be working a rotating shift pattern including weekends Benefits include Pension Commission, Share Options, Bonus Life Assurance Subsidised canteen
