Client Events And Relationship Co-ordinator Job Details
Vacancy has expired
Job Ref:
105161308
Industry: Catering
Region/County: Unspecified
Salary: £28000 - £32000/annum Excellent Benefits
Post Date: 17/02/2012
Job Description: Client Events and Relationship Co-ordinator £28 -£32kpa Excellent Benefits Based in Chertsey JOB PURPOSE: To increase the number of loyal clients through co-ordination and management of client events and other NPS initiatives KEY OBJECTIVES: *Support for Service management team on a daily basis in all areas of client experience. *Management of surveys and Client Days *Management of certain NPS initiatives *Project managing new strategic initiatives *Production of presentations for management. KEY DUTIES/TASKS: *Organisation of all aspects of Client Events and any other client focus groups that may be scheduled in the future. Liaising with HR to provide training support for associates taking part, with venues and external parties to agree contractual elements and with the internal organisation to agree Agendas and responsibilities.. *Production of stats and other documentation post client event. Organisation of de-brief sessions to determine success and learning points for the future. *Support for and involvement in client survey processes including production of contact data files. *Ensuring that all Service team members are fully engaged in survey processes by allocating call backs and following up on progress on these and other "close the loop" requirements. *Monitoring trends in client satisfaction working with the MI team for report analytics and advising management as necessary. *Responsible for full management of the Reports Workshops. *Supporting other members of the team as required and specifically to be the back up for lost business co-ordination and internal and external communications. *Supporting the ongoing update of Intranet/Sharepoint sites with client loyalty information. *Project managing new strategic initiatives and objectives to successful conclusion. *Any other duties as support the role fundamentally and as identified from time to time subject to review Skills and knowledge *Commercially aware and focused *Strong commitment to service excellence. *Experience in NPS (Net Promoter System) *Able to communicate effectively at all levels. *Ability to influence and negotiate *Analytical and focused on achieving stretching goals; *Team player with ability to motivate & develop individuals *Strong written and oral communication skills both internal and external *Relationship building skills, both internal and external *Very good working knowledge of Microsoft tools particularly EXCEL, PowerPoint and Word Education and Experience *Extensive operational experience in a service related environment PERFORMANCE MEASUREMENT Performance will be measured on deliverables to agreed deadlines, client feedback on events and NPS
Industry: Catering
Region/County: Unspecified
Salary: £28000 - £32000/annum Excellent Benefits
Post Date: 17/02/2012
Job Description: Client Events and Relationship Co-ordinator £28 -£32kpa Excellent Benefits Based in Chertsey JOB PURPOSE: To increase the number of loyal clients through co-ordination and management of client events and other NPS initiatives KEY OBJECTIVES: *Support for Service management team on a daily basis in all areas of client experience. *Management of surveys and Client Days *Management of certain NPS initiatives *Project managing new strategic initiatives *Production of presentations for management. KEY DUTIES/TASKS: *Organisation of all aspects of Client Events and any other client focus groups that may be scheduled in the future. Liaising with HR to provide training support for associates taking part, with venues and external parties to agree contractual elements and with the internal organisation to agree Agendas and responsibilities.. *Production of stats and other documentation post client event. Organisation of de-brief sessions to determine success and learning points for the future. *Support for and involvement in client survey processes including production of contact data files. *Ensuring that all Service team members are fully engaged in survey processes by allocating call backs and following up on progress on these and other "close the loop" requirements. *Monitoring trends in client satisfaction working with the MI team for report analytics and advising management as necessary. *Responsible for full management of the Reports Workshops. *Supporting other members of the team as required and specifically to be the back up for lost business co-ordination and internal and external communications. *Supporting the ongoing update of Intranet/Sharepoint sites with client loyalty information. *Project managing new strategic initiatives and objectives to successful conclusion. *Any other duties as support the role fundamentally and as identified from time to time subject to review Skills and knowledge *Commercially aware and focused *Strong commitment to service excellence. *Experience in NPS (Net Promoter System) *Able to communicate effectively at all levels. *Ability to influence and negotiate *Analytical and focused on achieving stretching goals; *Team player with ability to motivate & develop individuals *Strong written and oral communication skills both internal and external *Relationship building skills, both internal and external *Very good working knowledge of Microsoft tools particularly EXCEL, PowerPoint and Word Education and Experience *Extensive operational experience in a service related environment PERFORMANCE MEASUREMENT Performance will be measured on deliverables to agreed deadlines, client feedback on events and NPS
