2nd Line Desktop Support Professional Job Details
City:
-- London
Post Date: 12/01/2012
Job Description: Vacancy: 2nd Line Desktop Support Professional Type: Full time, 3month Contract Start date: ASAP Location: London Salary: £15 to £20 per hour Established in 1992, Allied Worldwide Ltd is a leader in global outsourcing to a number of blue chip clients. With a presence across 5 continents, we employ more than 400 IT Professionals who provide local support onsite, and remote support via the global helpdesk. As a fast-growing and dynamic Technology Outsourcing firm, we strive to constantly identify, attract, and secure the best skills, and most talented people available in the Technology industry. Our client is a global private equity company and the chosen candidate will be based at their London site. Purpose of the role: We are seeking a 2nd Line Desktop Support Professional to support the client environment and help users to find solutions to their technical issues as well as monitoring the servers, network, PCs and peripherals. The technologies supported include Windows XP Pro, Servers, OS and Office Suite; Citrix skills are also important for this position. We are seeking someone with strong communication skills who always puts the user first. Key responsibilities: • Provide 2nd line remote and desk side support services to end users. • Troubleshoot PC related problems either via phone, remote tools or desktop support. • Work to Service Level Agreements (SLA’s) in pressurised environments. • Familiar with building, configuring and troubleshooting PC hardware components. Behavioural skills required: • Individual must have good customer facing skills and be well presented. • Demonstrates independent and pro-active thinking • Builds effective relationships both within the team and across the business and Professional Services • Must be able to work to specified standards and required levels of deportment, conduct, and sound ethical workplace practices. • Must be able to work alone and unsupervised, taking the initiative when necessary. • Must be well presented Technical skills required: • Must have good working knowledge of Office 2007 • Working knowledge of current and legacy hardware platforms. Familiar with building, configuring and troubleshooting PC hardware components. • Working knowledge of Windows XP Pro and related Office applications. • Knowledge of TCP/IP standards and networking. • Basic knowledge of server/client operations in a domain environment would be advantageous including Active Directory. • Knowledge of ITIL and experience of working within an ITIL environment. • Experience in supporting a Citrix environment also preferable • Must have the capability to replace components on desktop PC’s. Hardware experience in printers and laptops would be preferable. Experience & Qualifications: • Minimum 3-5 years of experience in Desktop support or 2nd Line Support • Strong in MS Servers, Operating Systems and Technologies and Citrix environments • Ideally, you will be an MCITP certified Enterprise Desktop Administrator 7 which includes Windows 7, Configuring and Windows 7 Desktop Administrator • ITBM Helpdesk desirable To apply for this role, please send your CV to Prashant Haverishettar at jobs@alliedworldwide.com or alternatively call us directly on 01494 532751
Company Name: Allied Worldwide Limited
Post Date: 12/01/2012
Job Description: Vacancy: 2nd Line Desktop Support Professional Type: Full time, 3month Contract Start date: ASAP Location: London Salary: £15 to £20 per hour Established in 1992, Allied Worldwide Ltd is a leader in global outsourcing to a number of blue chip clients. With a presence across 5 continents, we employ more than 400 IT Professionals who provide local support onsite, and remote support via the global helpdesk. As a fast-growing and dynamic Technology Outsourcing firm, we strive to constantly identify, attract, and secure the best skills, and most talented people available in the Technology industry. Our client is a global private equity company and the chosen candidate will be based at their London site. Purpose of the role: We are seeking a 2nd Line Desktop Support Professional to support the client environment and help users to find solutions to their technical issues as well as monitoring the servers, network, PCs and peripherals. The technologies supported include Windows XP Pro, Servers, OS and Office Suite; Citrix skills are also important for this position. We are seeking someone with strong communication skills who always puts the user first. Key responsibilities: • Provide 2nd line remote and desk side support services to end users. • Troubleshoot PC related problems either via phone, remote tools or desktop support. • Work to Service Level Agreements (SLA’s) in pressurised environments. • Familiar with building, configuring and troubleshooting PC hardware components. Behavioural skills required: • Individual must have good customer facing skills and be well presented. • Demonstrates independent and pro-active thinking • Builds effective relationships both within the team and across the business and Professional Services • Must be able to work to specified standards and required levels of deportment, conduct, and sound ethical workplace practices. • Must be able to work alone and unsupervised, taking the initiative when necessary. • Must be well presented Technical skills required: • Must have good working knowledge of Office 2007 • Working knowledge of current and legacy hardware platforms. Familiar with building, configuring and troubleshooting PC hardware components. • Working knowledge of Windows XP Pro and related Office applications. • Knowledge of TCP/IP standards and networking. • Basic knowledge of server/client operations in a domain environment would be advantageous including Active Directory. • Knowledge of ITIL and experience of working within an ITIL environment. • Experience in supporting a Citrix environment also preferable • Must have the capability to replace components on desktop PC’s. Hardware experience in printers and laptops would be preferable. Experience & Qualifications: • Minimum 3-5 years of experience in Desktop support or 2nd Line Support • Strong in MS Servers, Operating Systems and Technologies and Citrix environments • Ideally, you will be an MCITP certified Enterprise Desktop Administrator 7 which includes Windows 7, Configuring and Windows 7 Desktop Administrator • ITBM Helpdesk desirable To apply for this role, please send your CV to Prashant Haverishettar at jobs@alliedworldwide.com or alternatively call us directly on 01494 532751
Company Name: Allied Worldwide Limited
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