CUSTOMER SERVICE ASSISTANT Job Details
Vacancy has expired
Job Ref:
109176506
Industry: Customer Services
Region/County: Unspecified
Salary: £14000 - £16000/annum
Post Date: 10/02/2012
Job Description: To handle customer enquiries via phone, mail and email. Providing customer service excellence, through the provision of accurate information to the customer in a professional manner. In addition, to act as the operational specialist for specified product area (defined by manager) Handle inbound phone calls from customers according to set policy and procedure. Respond to inbound mail and email enquiries from customers according to set policy and procedure. Accurately update appropriate systems. Carry our detailed asset checks as appropriate. Respond in a timely and professional manner to all enquiries creating a high value service experience. Develop capability in line with individual development plan. Maximise Customer revenue through cross / up selling product as appropriate. Make outbound calls as required Act as operational specialist in relevant product area ( as defined by manager) Provide product training according to requirements Produce recommendations based on improving product efficiency and service. Contribute to delivery of Customer Service targets. Provision of high quality Customer Service. Customer Service / Satisfaction Working knowledge of specialist product Reduction in complaint and Claim levels Individual development plan Outbound calling capability Accuracy and Quality Provide support to management and business units, as requested, when a business disruption occurs The above list of main duties and responsibilities is not exhaustive and you may be asked to carry out other adhoc tasks as and when required Clear communication skills IT literate Literate High level of specific product knowledge Accuracy and attention to detail Understanding of the requirements of operating within an FSA Authorised Company Minimum 5 GCSEs or equivalent PC Literate Great experience in a customer service environment. Good experience gained within call centre environment Experience within given product range Working towards targets Understanding of product training Wisewalk Resources is an equal opportunities employer. Our policy is to treat all job applicants and employees fairly and equally, regardless of their sex, trans-gender status, sexual orientation, religion or philosophical belief, marital status, civil partnership status, age or perceived age, race, colour, nationality, national origins, ethnic origin or disability. Our vacancies are open to all candidates and we welcome applications from all sections of the community. For more details please ask for a copy of our Equal Opportunities Policy
Industry: Customer Services
Region/County: Unspecified
Salary: £14000 - £16000/annum
Post Date: 10/02/2012
Job Description: To handle customer enquiries via phone, mail and email. Providing customer service excellence, through the provision of accurate information to the customer in a professional manner. In addition, to act as the operational specialist for specified product area (defined by manager) Handle inbound phone calls from customers according to set policy and procedure. Respond to inbound mail and email enquiries from customers according to set policy and procedure. Accurately update appropriate systems. Carry our detailed asset checks as appropriate. Respond in a timely and professional manner to all enquiries creating a high value service experience. Develop capability in line with individual development plan. Maximise Customer revenue through cross / up selling product as appropriate. Make outbound calls as required Act as operational specialist in relevant product area ( as defined by manager) Provide product training according to requirements Produce recommendations based on improving product efficiency and service. Contribute to delivery of Customer Service targets. Provision of high quality Customer Service. Customer Service / Satisfaction Working knowledge of specialist product Reduction in complaint and Claim levels Individual development plan Outbound calling capability Accuracy and Quality Provide support to management and business units, as requested, when a business disruption occurs The above list of main duties and responsibilities is not exhaustive and you may be asked to carry out other adhoc tasks as and when required Clear communication skills IT literate Literate High level of specific product knowledge Accuracy and attention to detail Understanding of the requirements of operating within an FSA Authorised Company Minimum 5 GCSEs or equivalent PC Literate Great experience in a customer service environment. Good experience gained within call centre environment Experience within given product range Working towards targets Understanding of product training Wisewalk Resources is an equal opportunities employer. Our policy is to treat all job applicants and employees fairly and equally, regardless of their sex, trans-gender status, sexual orientation, religion or philosophical belief, marital status, civil partnership status, age or perceived age, race, colour, nationality, national origins, ethnic origin or disability. Our vacancies are open to all candidates and we welcome applications from all sections of the community. For more details please ask for a copy of our Equal Opportunities Policy
Featured Jobs |
Job Hunter Help |
|
|
