Helpdesk - Japanese Speaking Role Job Details

Our client, a global business solutions and technology services provider, are currently looking for a Japanese speaking Helpdesk consultant to join their level one support team as soon as possible.
 
You will be answering 35 to 50 calls per day providing 1st level application support.

The responsibilities in this position are:

• Monitoring & review of email queue, contacting customer as required to confirm requirements of requests
• Entering of requests from faxes, assignment of complex requests from the support queue involving contact with the client as required
• Escalation of requests from email queue and telephone calls
• High focus customer support role with strong focus on meeting customer service levels

• Fluent in speaking Japanese
• Exceptional interpersonal skills
• Diligent and committed to getting the job done
• Excellent communication skills
• Previous IT Experience is preferred but not essential
• A Current Drivers license is a must!

This is an urgent requirement, apply now or contact Nathan Buckley to be considered straight away!

Join our team and receive the following benefits:

• Direct access to the largest # of IT&T contract opps
• A national network of national offices
• Free Access to IT & Business training
• Timely negotiation of extensions
• High Net Promoter - Overall Satisfaction levels with our day 2 day service