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Insurance Claims Handler Job Details

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Job Ref:  101319164

Industry:  Banking, Insurance, Finance

Region/County:  Unspecified

Salary:  £17000 - £25000/annum

09/03/2012

Job Description:  Role Purpose: Deal with allocated claims as cost effectively and efficiently to conclusion within the policy terms, conditions and processes. Contribute to the department in delivering the Service Operations business plan in accordance with own responsibilities to meet business growth targets. Key Responsibilities: • Work within the parameters of the agreed business plan for Service Operations • Work within agreed processes in order to deliver the business plan in line with the Service Operations practices, procedures and philosophies • Provide support to the Claims Team Leader by ensuring delivery of own performance against agreed objectives, KPI’s, SLA’s and authorities. • Pro-actively process claims in accordance with our principles and procedures. • Identify and effect all potential recoveries from relevant parties • Maintain portfolio of work ensuring reserve management to ensure cost effective and timely settlement of all claims • Communicate on a pro active basis with all parties connected to individual claims • Adhere to FSA, TCF and Data Protection Regulations Key Skills and Knowledge • Working knowledge of Motor or/and household claims handling, with referral • Demonstrate a strong financial awareness in terms of both claims reserves and business impact • Demonstrate an understanding and application of claims negotiation, liability decision making and cost potential • Strong customer service and communication skills • An understanding of legislation which effects claims handling e.g. RTA, Article 75, salvage categories etc. • Ability to manage and prioritise own workloads • Demonstrates knowledge of market agreements • Willingness to develop self and new skills First Recruitment Services is acting as an employment agency for this vacancy

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